At Jilievo, the privacy and security of your personal information is something we take seriously. This Privacy Policy explains exactly what data we collect when you use our platform — whether you're betting on Cricket, PSL, Football or playing Live Casino — how that data is used, how it is kept secure and what rights you have over it.
Six core principles that define how Jilievo handles your personal data — clearly, responsibly and with your interests in mind.
All personal data stored on Jilievo — including your registration details, PKR transaction history and payment method information — is held on secure, encrypted servers with access controls limiting who can view it.
Jilievo does not sell, rent or trade your personal data to third-party advertisers or marketing companies. Your information is used only to operate your account, process transactions and improve the platform experience.
Your JazzCash, Easypaisa, Raast and bank account details are processed securely and are never stored in a form accessible to Jilievo staff beyond what is necessary to process your deposits and withdrawals.
We only collect the personal information that is actually needed to register your account, verify your identity, process PKR payments and provide customer support. We do not collect data for the sake of it.
You have the right to access the personal data Jilievo holds about you, to request corrections and, in certain circumstances, to request deletion. We explain how to exercise these rights in full further below.
This Privacy Policy is written in plain, straightforward English — not dense legal language designed to confuse. If you have questions about any part of it, our support team is available to explain it in detail.
Jilievo is an online betting and gaming entertainment platform available at jilievo.ad. The platform provides sports betting — including Cricket, Pakistan Super League (PSL), T20 internationals, Football and Esports — alongside Live Casino, Fish Games, video slots and other gaming products. When this Privacy Policy refers to "Jilievo", "we", "us" or "our", it means the operator of the Jilievo platform.
This Privacy Policy applies to all personal data collected through the Jilievo website and platform, including data collected during account registration, during your use of Jilievo's products and services, when you contact customer support, and through cookies and similar tracking technologies used on the site.
By registering an account on Jilievo and using the platform, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described here.
Jilievo collects personal data from you in several ways — directly when you provide it during registration or when you contact support, automatically through your use of the platform, and from third parties such as payment processors used to handle your PKR transactions.
The categories of personal data Jilievo may collect include:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC or passport details | Registration & KYC verification |
| Contact Data | Email address, phone number | Registration & account updates |
| Financial Data | PKR transaction amounts, payment method references (JazzCash, Easypaisa, Raast, bank account) | Deposits & withdrawals |
| Technical Data | IP address, device type, browser, operating system | Automatically on platform access |
| Usage Data | Pages visited, games played, bets placed, session duration | Automatically during platform use |
| Communications Data | Support chat messages, email correspondence | When you contact support |
Jilievo does not collect sensitive personal data such as racial or ethnic origin, religious beliefs, health data or biometric data unless specifically required and consented to for identity verification purposes in exceptional circumstances.
Jilievo uses the personal data we collect to operate and improve the platform, to fulfil our obligations to you as an account holder and to keep the platform safe and secure. The specific purposes for which your data is used include:
Jilievo does not use your personal data for automated decision-making that produces legal or similarly significant effects on you without human review. Automated systems are used to flag activity for further review, not to take final account actions independently.
When you make a PKR deposit or request a withdrawal on Jilievo using JazzCash, Easypaisa, Raast, Bank Transfer, a debit or credit card, or another supported mobile wallet, your payment details are handled through secure, third-party payment processing systems. Jilievo does not store full payment credentials such as complete card numbers or full mobile wallet PINs on its own systems.
The payment reference information retained by Jilievo — such as a masked account number or transaction reference — is kept solely for the purposes of processing your transactions, reconciling accounts, investigating disputes and meeting record-keeping requirements. This information is not used for any other purpose and is not shared with parties who do not require it to process your payment.
Never share your JazzCash PIN, Easypaisa password or bank account credentials with anyone claiming to represent Jilievo. Jilievo staff will never ask for your payment passwords or PINs.
Jilievo uses cookies and similar technologies to operate core platform functionality, to understand how players use the site and to improve the overall experience. A cookie is a small text file placed on your device when you visit a website. Cookies do not give Jilievo access to your device beyond the information they store.
The types of cookies used on Jilievo include:
You can manage or disable non-essential cookies through your browser settings. Note that disabling cookies may affect the functionality of certain parts of the Jilievo platform, including keeping you logged in across pages.
Jilievo does not sell your personal data to any third party. Your data is shared only in the limited circumstances described below, and only to the extent necessary for the stated purpose:
All third parties that receive personal data from Jilievo are required to handle it securely, use it only for the specified purpose, and not share it further without authorisation.
Jilievo applies a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration or disclosure. These measures include:
While Jilievo takes data security seriously and invests in appropriate protections, no online system can guarantee absolute security. In the event of a data breach that is likely to affect your personal data in a significant way, Jilievo will notify affected users as promptly as possible and take immediate steps to contain and remediate the breach.
You can also help protect your account by using a strong, unique password, not sharing your login details with anyone and logging out after each session, especially on shared devices.
Jilievo retains your personal data for as long as your account is active and for a defined period after account closure. The retention period varies by data type and is determined by the purpose for which the data was collected and any applicable record-keeping requirements:
When your personal data is no longer required for the purpose it was collected, or when the applicable retention period has expired, Jilievo deletes or anonymises the data in a secure manner.
As a Jilievo account holder, you have a number of rights in relation to your personal data. These are described below. To exercise any of these rights, please contact the Jilievo support team with your account details and a description of your request.
You are in control. Here is a summary of the rights you hold over the personal data Jilievo processes.
You can request a copy of the personal data Jilievo holds about you at any time. We will provide this in a clear, readable format.
If any personal data Jilievo holds about you is inaccurate or incomplete, you have the right to request that we correct it promptly.
In certain circumstances, you may request that Jilievo delete your personal data. This right is subject to any legal retention obligations that apply.
You may ask Jilievo to restrict the processing of your personal data in specific situations — for example, while a correction request is being reviewed.
Where technically feasible, you can request that your personal data be provided in a structured, commonly used format for transfer to another service.
You can object to Jilievo processing your personal data for direct marketing purposes at any time. We will act on your objection without delay.
The Jilievo platform is strictly for adults aged 18 and over. Jilievo does not knowingly collect personal data from any individual under the age of 18. If you are under 18, you are not permitted to register an account or use any part of the Jilievo platform.
If Jilievo becomes aware that personal data has been collected from a person under 18, the relevant account will be closed immediately and the personal data will be deleted as promptly as possible. If you believe that a minor has registered an account on Jilievo, please contact our support team so that we can investigate and act on this without delay.
Parents and guardians are encouraged to use available parental controls on shared devices and networks to prevent minors from accessing online betting and gaming platforms including Jilievo.
Jilievo may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes to applicable data protection requirements, or improvements to how we communicate our privacy practices to users. The date at the top of this page reflects the most recent update.
Where changes to this Privacy Policy are material — meaning they significantly affect how your data is collected or used — Jilievo will take reasonable steps to notify registered account holders, such as displaying a notice on the platform or sending an account notification. However, we encourage you to review this Privacy Policy periodically so that you stay informed of how your data is being handled.
Continued use of the Jilievo platform following the publication of an updated Privacy Policy constitutes acceptance of the updated terms. If you do not agree with any changes to this Privacy Policy, you should cease using the platform and may request account closure by contacting the support team.
If you have any questions, concerns or requests relating to this Privacy Policy or to the personal data Jilievo holds about you, please get in touch with our support team. We aim to respond to all privacy-related queries within a reasonable timeframe and will make every effort to resolve your concern clearly and fairly.
You can reach the Jilievo support team through the contact options available on the platform. When submitting a privacy request, please include your registered account email address and a clear description of your query or request so that we can assist you as efficiently as possible.
For privacy-related enquiries, you may also write to us at: [email protected] — please include "Privacy Request" in your subject line for faster handling.
For general platform questions, responsible gaming support and account assistance, please visit our FAQ page or our Responsible Gaming page for guidance and tools available to all Jilievo players.
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